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Order Processing Time

All jewellery orders will ship within 14 days from the time the order is placed. This period allows us to maintain the highest quality standards and ensure that your jewellery is crafted with the utmost care and precision.

Early Shipping

While the standard processing time is 14 days, it is possible for your jewellery to be completed and shipped earlier. If your item is ready before the 14-day period, we will ship it immediately. Our commitment is to deliver your jewellery as quickly as possible without compromising on quality.

Potential for Delays

In rare circumstances, there may be delays that extend the shipping time beyond 14 days. This can occur due to unexpected issues in the production process, delays in sourcing specific diamond pieces, or other unforeseen events. Should this happen, we will promptly inform you and provide an updated shipping timeline. Our goal is to ensure you receive the highest quality jewellery, even if it requires a little extra time. 

Quality Assurance

We prioritize exceptional craftsmanship and thorough quality control. The 14-day processing time includes a buffer period to address any unforeseen issues that may arise during production. This ensures that every piece of jewellery meets our strict standards and that no mistakes are made. If delays do occur, rest assured that they are in place to guarantee that your jewellery is of the highest quality.

Diamond Sourcing

Occasionally, we may need additional time to source specific lab-grown diamond pieces. This is to guarantee that only the finest materials are used in your jewellery. If restocking is necessary, it will be done promptly to avoid any unnecessary delays.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the status of your shipment until it reaches your doorstep.

Contact Us

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team at support@serenity.diamonds. We are here to assist you and ensure your shopping experience is seamless and satisfactory.

Thank you for choosing Serenity Diamonds™ for your jewellery needs. Your satisfaction is our top priority.